Mel’s blog

January 17. It has been a busy start to the year for me with new requests for annual leave and a new training year to organise. We operate a twinning scheme so that no office or role is left without cover even during the busy summer holiday season and during school holidays. If one “twin” is away then the other is working. In this way things carry on smoothly but one consequence is that everyone wants to get their requests in first!

As for training although the SRA have consigned the CPD requirements to history we still run an extensive and compulsory policy so that all fee earners receive ongoing training. They have to do 16 formal hours of training each year on top of monthly and quarterly sessions here at the firm. Guess who has to organise it all?

I am also catching up on miscellaneous calls which involves asking people about their experience with the firm. We know that being the best we can be requires that we regularly ask the people who know best; our clients. What is pleasing is how many people are genuinely pleased to help and share their experience with me. That must show that they have a good feeling for the firm.

I better get back to it. I will write again next month.

Mel N.

It will be a busy January for Will Raine and his team. Will is overseeing the new LEAP case management system which will bring greater flexibility to our fee earners in their work. The system allows us to do all sorts of clever computing things at home, on location or even at Court. It is being rolled out now and we are very pleased to be able to give the staff even more modern technology to assist them in servicing clients’ needs. HRS believes that investment in technology is essential for the future growth of the firm and will make us even more efficient. Training is underway for all staff who are receiving in-house guidance from a LEAP specialist.

A good Christmas bash

It’s always a treat when all of the offices can get together and dress up for a big night out. The last occasion was the hugely enjoyable day out at the Nottingham races but that was in the summer and so we were all ready for another excuse to get together. This year the renowned HRS Christmas party was at the ICC in Birmingham which involved a 1920’s theme and cabaret.

Apart from a lost phone and some sore heads a good time was had by all. There are photos on the HRS facebook page. You can’t miss the boss in his top hat.. Thank you to Mel for organising a wonderful evening.

Do you have any books or films that you have read and seen too many times! If so, Molly at our Dudley office would like to hear from you. HRS have sponsored “Ella” an elderly dog at the Dogs Trust for some years and raise additional funds by selling second-hand books and DVD’s so that we can make some extra cash for this most worthwhile of charity’s. Please pop in and browse through the selection which is in our reception area.